Maruti Udyog Ltd Suzuki

Ownership
Maruti Udyog Limited was established in February 1981 and changed its name and ownership in September 2007, to Maruti Suzuki India Limited, when Suzuki Motor Corporation, Japan, bought a majority stake (54.2%) in the company.

Maruti Suzuki India is a publically listed automobile company in India and has its headquarters in Gurgaon, next to Delhi.

Maruti Udyog Ltd was the first automobile company in India to not only mass produce but also sell more than a million cars, thus making it the market leader in automobile production and revenue generation.

Maruti Udyog Ltd has been credited with bringing the automobile revolution to India. Maruti Udyog Ltd has annual production capacity of over 700,000 units in two facilities, located in Gurgaon and Manesar.

This automobile company India is the largest automobile company in India having sold over 750,000 cars in the year 2007-2008, of which only 53,000 were exported. There are over six million Maruti cars on India’s roads since the first car was rolled of the Gurgaon plant in December 1983.

On the international market, India has emerged as the fourth largest exporter of automobiles largely due to the high demand for Maruti Suzuki cars. Through it subsidiary Maruti Export Limited, Maruti Suzuki exports it’s cars to Kenya, Uganda, Morocco, Sri Lanka, Angola, Djibouti, Benin, Ethiopia, Chile, Guatemala, El Salvador, Costa Rica and Europe.

Maruti Suzuki Customer Service Innovation
Not satisfied with being the leading manufacturer of automobiles in India, Maruti Udyog Ltd has added an impressive number of packages to boost and underpin their car sales. Over 2600, franchised service stations, to ensure that their Maruti vehicles are properly serviced, while 30 Express service stations assist stranded customers on all major highways throughout India.

This is a service standard that other automobile manufacturers have not been able to match. Maruti Insurance, established in 2002, provides insurance cover for its customers, while Maruti Finance provides customers with loans to purchase the Maruti vehicle and so help drive the automobile’s bottom line.

And for those that have tired of their old Maruti and want an upgrade, there is the Maruti TrueValue, a market for used Maruti vehicles. Here, customers are able to sell, buy or exchange used vehicles. Corporate customers have fleet management services, with N2N Fleet Management, which provides end to end, lease and fleet management solutions. For their customer service innovation, Maruti Suzuki India, have been voted first by customers for Customer Satisfaction, for nine years running.